Frequently Asked Questions

Q: Why did MyHouseCall develop this service?

A: We believe healthcare should be both convenient while still being affordable for everyone.

Q: Why did MyHouseCall set up both a video and house call option?

A: Telemedicine gives us the option to see you for the “simpler stuff”-common illnesses and injuries that can be evaluated via video quickly at a lower cost to you. Our hope is that our providers can readily treat you with the video service. However, when necessary we have a house call option if you are within our service area. If you are too ill for our providers to properly evaluate you and treat you via video you have the option to convert your visit to a house call visit. By having both options we properly evaluate you and the cost of your visit reflects the level of your illness/condition.

Q: What is a telemedicine visit? What can be seen with the telemedicine services?

A: Telemedicine is a medical consultation via a video platform. Phone calls are also considered telemedicine but for our app we only utilize a video consult service. Telemedicine has been around for decades but until recently has only been a niche part of medical care. Smartphones and tablets are now ubiquitous, and this allows you to have a medical provider at your fingertips for consultation wherever you may be.
There is a wide array of medical conditions that can be evaluated and treated with video visits. Cold and flu symptoms, pink eye, rashes, bladder infections, allergies, and many others……Of course each person we see is treated as a unique case and it’s always at the discretion of our providers and patient what can and cannot be treated with the video option.

Q: What devices can I use to make a MyHouseCall request?

A: Our app can run on all of your major Apple and Android devices. These devices include all smartphones and tablets that run these operating systems. We developed both Apple and Android systems to start with because we wanted our services to be accessible for everyone.

Q: Where are the MyHouseCall services located? Why?

A:  MyHouseCall is available throughout all of Allegheny County for your healthcare needs. We do both video visits and house call visits in Allegheny County. However, if you need care outside of Allegheny County, but live within the state of Pennsylvania you can always have a video visit. Enter your zip code into our app to verify what services you can receive from us.

Q: Who are the MyHouseCall medical providers?

A: We have a number of qualified providers to treat your medical needs. We utilize both physicians and nurse practitioners. All our providers are licensed and certified, and have either ER or primary care experience and sometimes both. Nurse practitioners are highly competent medical providers with dozens of studies showing equal patient approval and patient outcomes to physicians. Additionally, we will have medical assistants working alongside each provider. The medical assistant will help get your vital signs and get basic labs done to expedite your care.

Q: What services does MyHouseCall provide?

A: We provide a number of medical services for our patients. We do many standard labs you would find at your doctors’ office. Please refer to our price list for all services, supplies, and labs we offer. We also do minor surgical procedures including draining abscesses, removal of small foreign bodies, and other minor medical procedures.

Q: Can I use MyHouseCall services for my business?

A: Yes. If your business is located within our service area we can provider services to the business owner and/or employees for many medical needs. Also if you happen to need employment physicals for your employees we can provide these for a number of employees on site. That way your workers won’t have to take time off work which saves them time and vacation days. By the same token employers don’t have to find coverage or have unnecessary downtime from an absent employee.

Q: Is my health information protected?

A: Yes. Myhousecall went to great lengths to ensure that our app was fully HIPAA (Health Insurance Portability and Accountability Act) compliant.  We have followed all protocols to ensure the highest level of security for your PHI (Protected Health Information) We ensured this security in a number of ways: 1) End to end data encryption  2) Secure cloud hosting (VMRacks.com) 3) Secure Video stream ( zoom.us/plan/healthcare)

Q: Does MyHouseCall accept insurance?

A: At this time we do not accept insurance but we plan to have this offering sometime in the near future. We wanted to make the payment system as simple as possible and at this time we are only accepting credit/HSA/FSA cards. With co-pays and deductibles rising every year even without accepting insurance we are cost competitive and sometimes even cheaper than more traditional medical offerings. By not having to utilize a billing department separately for your insurance claims we are also able to keep your medical costs down and pass the savings onto you.

Q: What hours is MyHouseCall available?

A: We are available 7 days a week 365 days a year from 9am-9pm with last request for house calls at 8pm and last call for telemedicine at 9pm. It was very important for us to provide evening and weekend hours as we realize that is commonly when you are available to be seen by a provider. Likewise, during our daylight hours we can see you at your place of work if allowed by your employer. We are trying to be available anytime and everywhere that you may have medical needs. We have limited hours on some major holidays.

Q: How does the MyHouseCall service work?

A: Simply download the app from Apple or Google Play App Store. First time users need to register a new account which includes basic demographics, past medical history, and payment info. You are then ready to make a MyHouseCall visit. It’s that simple!

Q: What if I want to cancel my MyHouseCall request?

A: If you cancel 15 minutes or sooner from the time your request is put in you will not be charged. However, if after 15 minutes you decide to cancel you will be charged $25. Our providers have to drive to your destination and cancellations affect our other patients waiting for care, and we strive to be the most convenient for everyone. If you cancel a video service request you will not be charged.